Mirabelli describes the purpose of this chapter by trying to tell us readers to not get service work and servitude mixed up. He believes they are like the sky and the ground.
When a waiter is using the menu at Lou’s, being literate means that they can explain every bit of what the customer needs to know when it comes to serving them and also what the foods can taste like. It basically is a way to say that the waiter has knowledge about the restaurant’s environment.
Waiters ‘get the jump’ in the dining restaurants by using foreign languages and also that waiters can make suggestions. Bigger tabs can mean bigger tips. Multiliteracies are present to show workers that they read people and situations and not just basic texts.
In discourse communities, you are learning to socialize with others in groups! Also that being a service worker, you have to balance a lot of things.
Mirabelli constructs his goal throughout his essay by his use of rhetoric. Mirabelli develops his credibility (ethos) at the beginning. He starts off with what he does and his schooling. What goes at the top of the rhetorical triangle is his sharing of the difference between service workers and servitude.
The readers: People who maybe had jobs as service workers and those who know what it’s like to work as a waitress because you wouldn’t really know what it’s like until you take a walk in their shoes TBH.
The Gap: People don’t know the skills servers have! People are not appreciating what waitresses and service workers are doing for them.
Fatima's Blog 